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State reaches judgment with Direct TV over complaints
- The Brillion News
- Mar 15, 2017
- 1 min read
Posted at 3:30 p.m. on March 15, 2017
The Brillion News
MADISON – The Wisconsin Departments of Justice and Agriculture, Trade and Consumer Protection has reached a consent judgment with DIRECTV to resolve consumer complaints related to billing violations and inadequate cancellation disclosures.
The settlement includes $292,500 in forfeitures and assessments and a $4.25 bill credit to eligible customers.
The judgment requires DIRECTV to make changes in its communications with customers. The company must provide written notice to customers of price increases in television offerings that are subject to an early termination fee.
DIRECTV must also note the effective date of the increase and the new price for each offering. In addition, these written notices will address cancellation procedures for customers who wish to end services at the time of a price increase without paying an early termination fee.
The $4.25 bill credit will be given within ninety days of the entry of the consent judgment to each of DIRECTV’s current customers who:
were affected by one or more price increases to their television core programming packages that went into effect from January 2010 to March 7, 2017, and
were subject to an early termination fee at the time of the price increase.
DIRECTV customers who are eligible for the credit will likely see it listed on an upcoming bill as “WI Settlement Credit.”
By entering into this consent judgment, DIRECTV does not admit that it has violated any laws or regulations of the State of Wisconsin.
Neighborhood drama escalated fast last month when someone posted about a utility van they didn’t recognize, and within an hour, ten people were speculating everything from break-ins to secret installations. It made me rethink how hyperlocal platforms influence perception, especially when posts spread before facts do. That led me down a path where I dug into various nextdoor reviews to see how others felt about the app’s community impact. Some mentioned it keeps them informed, while others flagged issues with moderation or unnecessary panic. Either way, it’s wild how quickly a post can shift the entire vibe on a quiet street.